Return Policy

Return and Refund Policy

Return window
You have 14 days from the date of purchase to return a product. After this period, unfortunately, we cannot offer a refund or exchange.

Exclusions
Sample items are not eligible for returns or refunds.

Return conditions
To be accepted, your item must be in new, unused condition and in its original packaging. A receipt or proof of purchase is required to process the return. Please do not return the item directly to the manufacturer.

Special cases
In certain situations, a partial refund may be granted:

• Items that are not in their original condition, or are damaged or incomplete for reasons not attributable to us.
• Items returned more than 14 days after receipt.

Refund process
After receiving and inspecting the returned item, we will send you an email to confirm receipt. We will then notify you whether your refund has been approved or denied. If the refund is approved, it will be processed and automatically credited to your credit card or original payment method within a few days.

Late or missing refunds
If you have not received a refund after a reasonable period of time, please:

1. Check your bank account.
2. Contact your credit card issuer, as it may take some time before your refund is officially posted.
3. Contact your bank.

If you have completed all these steps and still have not received your refund, contact us at: casalunaxx@gmail.com

Sale items
Only regular-priced items can be refunded. Sale items and items discounted with a promo code are not eligible for a refund.

Exchanges
We replace only items that are defective or damaged on arrival. If you need to exchange a defective item for the same one, email us at casalunaxx@gmail.com and return the item to the following address:

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a voucher for the value of the returned item. Once the return has been processed, the voucher will be mailed to you.

If the item was not marked as a gift, or if the gift giver had it shipped to themselves to give to you later, the refund will be sent to that person and they will be notified of your return.

Return shipping
To return a product, contact us at: casalunaxx@gmail.com

You are responsible for paying your own return shipping costs, which are non-refundable. The shipping cost will be deducted from your refund. Processing time may vary depending on where you live.

For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.