Refund Policy

Return policy

Return window
You have 30 days from the date of purchase to return a product. After this period, we unfortunately cannot offer a refund or exchange.

Return conditions
For your return to be accepted, the item must be in perfect condition, unused, and returned in its original packaging. A receipt or proof of purchase is required to complete the return. Please do not return the item directly to the manufacturer.

Partial refunds
In certain situations, partial refunds may be granted, such as:

• Products that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
• Products returned more than 30 days after delivery.

Refund process
After receiving and inspecting the returned item, we will send you an email to confirm receipt of your return. We will also let you know whether your refund request has been approved or denied. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds
If you have not received your refund yet, first check your bank account. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Next, contact your bank. Refunds can sometimes take a while to be posted. If you have done all of this and still have not received your refund, contact us at: casalunaxx@gmail.com.

Sale items
Only regular-priced items can be refunded. Sale items are not eligible for a refund.

Exchanges
We only replace items that are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us by email 

Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to that person and they will be notified of your return.

Return shipping
To return a product, contact our customer service by clicking HERE

You are responsible for paying your own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

The time it takes to receive an exchanged product may vary depending on your location.

For any item valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.