Refund Policy

Return policy

Policy Duration
You have 30 days from the date of purchase to return a product. After this period, we unfortunately cannot offer a refund or exchange.

Return conditions
For your return to be accepted, the item must be in perfect condition, unused, and returned in its original packaging. A receipt or proof of purchase is required to complete the return. Please do not return the item directly to the manufacturer.

Cases of partial refunds
In certain situations, partial refunds may be granted, such as:

• Products that are no longer in their original condition, damaged or missing parts for reasons not due to error on our part.
• Products returned more than 30 days after delivery.

Reimbursement procedure
After receiving and inspecting the returned item, we will send you an email to confirm receipt of your return. We will also notify you whether your refund request has been approved or denied. If your refund is approved, it will be processed and a credit automatically applied to your credit card or original payment method within a few days.

Delays or absence of reimbursement
If you have not yet received your refund, please check your bank account. Next, contact your credit card issuer as there may be a delay before the refund is officially posted. Then contact your bank. It can sometimes take time to process a refund before it is posted. If you have followed all of these steps and still have not received your refund, contact us at: casalunaxx@gmail.com.

Promotional items
Only items purchased at their normal price can be refunded. Promotional or sale items are not eligible for reimbursement.

Exchanges
We only replace items that are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us by email 

Gifts
If the returned item was designated as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by mail.

If the item was not marked as a gift when purchased, or if the giver had the order shipped to them to give to you later, the refund will be sent to that person and they will be notified of your return.

Shipping returns
To return a product, contact our after-sales service by clicking HERE

Shipping costs for returning the product are your responsibility and are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

The time it takes to receive an exchanged product may vary depending on your location.

For any item valued over €75, we recommend using a shipping tracking service or purchasing insurance for the shipment. We do not guarantee receipt of returned items.